Personal help

with IT questions.

The service team in Zoetermeer is ready for you. Fast, personal and hassle-free.

The Service Team

Our service team helps you with questions, incidents and daily IT support. You get quick contact with a specialist who knows your environment and thinks along with you.

Direct contact with our service desk
Help from experienced IT specialists
Support for questions and incidents

Support via Multiple Channels

You can reach our service desk in the way that works best for you. This way you get quick help when you need it.

Support by phone
Support via email and chat
Tickets via the ticketing system

Want to know how your employees are currently being supported?

Many organizations don't know how quickly and effectively their IT support responds. With our IT check, you get insight into improvement opportunities for your service desk and user support.

Take the IT check

Remote or On-site Support

Most issues we resolve directly remotely. When needed, we come by to fix the problem on location.

Remote support
On-site technicians when needed
Fast follow-up on tickets

Clear Service Agreements

We work with clear service agreements so you know exactly what to expect. Our SLA clearly defines response times and ticket follow-up procedures.

Defined response times
Priority handling for incidents
Transparency via the ticket portal

What's included

Phone Support

Direct contact with our service desk

Email Support

Detailed help via email

Ticket Portal

Overview of all your tickets

Remote Support

Fast remote assistance

On-site Visits

Technicians on location when needed

24/7 Monitoring

Proactive system monitoring

Dedicated Contact

Personal point of contact

Knowledge Base

Self-help articles and guides

SLA Guarantees

Agreed response and resolution times

How it works

Ticket

You report an issue via phone, email or the ticket portal. Your ticket is immediately registered and prioritized.

Analysis

Our service desk analyzes the problem and determines the best approach. If needed, we bring in specialized technicians.

Resolution

We resolve the issue via remote support or schedule an on-site visit. You are kept informed throughout the process.

Closure

After resolution we document the action and ask for your feedback. This helps us keep improving our service.

Frequently Asked Questions

Our service desk is available on working days from 08:00 to 18:00. For critical incidents we have 24/7 availability via our emergency number.

No, support is included in your monthly subscription. On-site visits during normal working hours are also included as standard.

For urgent tickets we respond within 15 minutes. For normal tickets within 2 hours. The exact response times are defined in your SLA.

Yes, you can submit tickets 24/7 via the ticket portal. These are picked up the next working day, unless it concerns a critical incident.

Via the ticket portal you can submit tickets, track the status and view the history. You automatically receive email updates when the status changes.

Yes, you decide which employees get access to the service desk and ticket portal. We recommend at least 2-3 contact persons.

Kwinten

ICT Manager · available

Ready for personal IT support?

Discover how our service team can help you with fast and reliable IT support.

079 363 31 00·info@ictteamwork.nl

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